At ZenPaws, we want you and your cat to be completely satisfied with our products. That’s why we offer a 100-day return guarantee. Here’s how it works:
Try ZenPaws Risk-Free: After purchasing a ZenPaws product, you have 100 days from the date of purchase to try it out and see how it works for your cat.
Contact Customer Support: If you are not satisfied with the product for any reason, simply contact our customer support team within the 100-day period. Provide your order number and a brief explanation of why you wish to return the product.
Return the Product: Our customer support team will guide you through the return process. You may be asked to return the diffuser and any unused refills to our designated return address.
Receive a Refund: Once we receive the returned items, we will process your refund. The refund will be issued to the original payment method you used during purchase. Please note that shipping fees, if any, may not be refundable.
This guarantee is our way of ensuring that you feel confident in trying ZenPaws, knowing that your satisfaction is our priority.